Refund policy

We want you to love your Threlune order. If something isn't right, here's how returns work.

Return Window

You have 30 days from the date your item is delivered to request a return. To be eligible, your item must be unworn, unused, in its original condition, and in its original packaging.

How to Start a Return

Email us at info@threlune.com with your order number and the reason for your return. Once approved, we'll provide instructions on where to send your item. Please do not send items back without contacting us first — unauthorized returns will not be accepted or refunded.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in transit back to us.

Restocking Fee

A 15% restocking fee will be deducted from all approved returns to cover processing costs.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds (minus the restocking fee and original shipping costs, if any) will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at info@threlune.com with photos of the issue. We will provide a replacement or full refund at no cost to you, including return shipping if applicable. The 15% restocking fee does not apply to damaged, defective, or incorrect items.

Non-Returnable Items

Final sale items and gift cards cannot be returned or refunded.

Order Cancellations

Because orders are processed quickly for shipment, we may not be able to accommodate cancellation requests once an order has been submitted. Contact us as soon as possible if you need to cancel, and we'll do our best to help.